Jr Implementation Project Manager

Employment Type

: Full-Time

Industry

: Information Technology



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Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.

* * JR Implementation PM * * Will be remote to begin but the position will be on-site in Miami later.

The Process Coordinators will be implementing ServiceNow across the client’s IT enterprise. The data needed for this migration, some of which is dated, exists in disparate systems and repositories. A major project is underway to aggregate this data, make sense of it, and convert it into the format required by the ServiceNow PMO.

High level tasks include:

  • Migration of ServiceNow ticketing system
  • Buildout of the configuration management database (CMDB)
  • Aggregating and validating data from legacy systems
  • Defining and mapping customer self-service options
  • Defining and mapping support groups
  • Migrating and building knowledge base content (both internal and customer-facing)
  • Change Management approvals
  • Experienced in leading or coordinating Service now with the following Modules:

    • CMDB, Change, Incident, Problem, Knowledge, Event, Service Catalog, SAM Pro, and Asset.

    • Service Portal and reporting and analytics

    • Must have experience in managing or coordinating a Service Now Implementation

Responsibilities:

  • Serve as the dedicated partner between IT groups and the ServiceNow PMO
  • Work closely with the IT groups in IT to gather and validate the data requested by the ServiceNow PMO
  • Because the knowledge needed is distributed across the many teams, data validation will be accomplished by identifying, meeting with, and documenting information from SMEs
  • Identify the need for and coordinate ITIL and ServiceNow training.
  • Migrate and build out internal and customer-facing knowledge bases

Qualifications:

  • Data and business analysis experience
  • ITIL (Information Technology Infrastructure Library) Certification or a consummate understanding of ITIL
  • Experience with ServiceNow
  • Excellent communication skills
  • Jira Project Administration experience a plus
  • Experience in Agile Methodology and Framework
  • Attention to detail
  • Project management experience a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .



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