Lead Platform Salesforce Architect

Employment Type

: Full-Time


: Information Technology

    • Nashville, TN
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  • Job Purpose

    Lead Platform Architect is responsible for enabling the key technology platforms in the company. The focus of this role will be solutioning, designing and building out the new Salesforce lightning finance cloud in preparation for the expanded usage across multiple departments.

    Jackson is in the process of rolling out the next generation Salesforce lightning version of the finance cloud (migrating from Classic) for a CRM solution across the Sales, Marketing and Operations departments, to manage sales enablement processes and to provide consistent customer services. The Salesforce architect will lead the technical solutions and configurations of the platform for enterprise-wide consumption and will report in Jackson’s JET/IT department.

    This role will bring in Salesforce design and implementation specialization, equipped with working experience, industry best practices, pragmatic solution approaches and in-depth technical know-how in order to successfully deliver the short-term and long-term technology roadmaps for the enterprise. The individual will work with the CRM stakeholders, delivery teams and vendor resources to mentor and guide them throughout the implement life cycles.

    Other important aspects of this role are the leadership qualities, interpersonal soft skills, ability to understand company’s business, strategic priorities, architectural vision, data management roadmaps, cross department initiatives and apply them to further refine the CRM solutions.

Job Requirements:

Essential Job Duties & Responsibilities

  • Collaborates with architecture, developers, and business users to create platform roadmap.

  • Presents technical solutions to stakeholders, including limitations and design trade-offs, from inception through successful implementation.

  • Designs and builds high-performance technical solutions on Salesforce Lightning platform.

  • Contributes to various activities such as application development, systems architectures, future roadmaps, security, engineering and strategic planning.

  • Oversees a small team of Salesforce application developers in an Agile delivery environment.

  • Ensures alignment of solutions to the enterprise architecture body of knowledge: standards, principles, best practices, models, design patterns, roadmaps, and target states.

  • Mentors Salesforce and architecture team members and creates training plans.

  • Establishes and promotes best practices and standards for the platform.

  • Leads and innovates to constantly improve the platform usage across business units.

  • Assists in the research, evaluation and recommendation of new technologies.

Other duties

  • Presents information to management, clients and peers.

  • Performs other special projects or duties as assigned.

Knowledge, Skills & Abilities

  • Effective communication skills both verbal and written, specifically to translate technical complexity to non-technical audiences.

  • Expert level collaboration skills, and excellent ability to influence and negotiate.

  • Experience with project management, business analysis, change management, user adoption, release management and governance.

  • Experience in Agile delivery environment to translate epics and user stories into system designs in alignment with the architectural standards and principles.

  • Experience in modeling process flows, data flows, design patterns, UML, and other technologies as needed to effectively communicate complex technical solutions.

  • Experience managing software deliveries and development team members.

  • Extensive experience with integrating data and services with Salesforce.

  • Strong knowledge of integration patterns, service architecture, security concepts, single sign-on, authentication patterns, user access management and cloud/Saas deployment models

  • Experience designing and building custom solutions on the Force.com Platform, including custom objects, workflows, Process Builder, Flow and/or Apex code.

  • Extensive experience deploying, integrating and customizing Sales Cloud, Service Cloud, Einstein Analytics on Salesforce platform.

  • Hands-on in developing Salesforce Lightning Apps, Components, Controllers and Events.

  • Deep understanding of Visualforce, SFDC APEX, SQL/SOQL, XML, HTML, Eclipse, Java, JavaScript, JSON, REST API techniques.

  • Understanding of SaaS platform development best practices.

  • Experience in the financial services or insurance industries.

  • Knowledge of the modern DevOps/DevSecOps, strategies, Salesforce DX and CI/CD.

  • Knowledge of data modeling, ETL tools, API integration tools such as Apigee, MuleSoft.

  • Knowledge of major relational databases and unstructured databases.

Education and Experience

  • Bachelor’s degree in Computer Science, or equivalent experience and/or education.

  • 10+ years of software development experience.

  • 6+ Years of experience designing, coding, and delivering Salesforce solutions.

  • Salesforce architect domain certifications:

    • Certified Data Architecture and Management Designer

    • Certified Development Lifecycle and Deployment Designer

    • Certified Integration Architecture Designer

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