Help Desk Analyst

Employment Type

: Full-Time

Industry

: Information Technology



RESPONSIBILITIES:

Kforce has a client seeking a Help Desk Analyst in Tampa, FL. This role will provide Level 1 support for databases, software & devices.

Job Requirements:

REQUIREMENTS:

  • 2-year Business/Technical degree or equivalent work experience for Jr./Intermediate
  • Certified in one or more of the following: A+ * MCP (Microsoft Certified Pro) * Win7 or above
  • 2 years of prior related work experience in a technical support environment
  • 2 years of experience working directly with the public in a service capacity
  • Excellent customer service skills
  • Excellent understanding of Help Desk Operations; Including tools (call tracking systems, ACD) processes and methodologies
  • Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday)
  • Windows Family Operating systems (Win7 & Win10)
  • Email and Calendar systems
  • VPN Remote connectivity
  • Basic Network connectivity troubleshooting skills
  • Basic Service Now or Remedy Help Desk Support tool and processes
  • Able to follow Basic ITIL knowledge Base
  • Customer Service Phone training able to apply customer empathy
  • Web-based applications
  • Handles problems that are complex, unknown and new with confidence
  • Multitasks by thinking, typing, troubleshooting and talking effectively
  • Ability to apply active listening
  • Demonstrated ability to work individually or within a team environment
  • Strong analytical skills and demonstrated ability to troubleshoot
  • Ability to explain technical information to non-technical clients
  • Strong verbal and written communication skills
  • Demonstrated ability to learn new skills and apply the knowledge
  • Laptop, iPad, mobile phone and peripheral hardware configurations
  • Additional Languages a PLUS (Spanish, Portuguese, French)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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