SAIC has a position available to provide support help to users of the high-performance computing resources. Job functions include teaming with HPC support staff, Common Engineering Environment staff, and other HPC-Help staff to answer user questions and solve technical problems by telephone, email, and in person. Tasks include interactive issue troubleshooting, following user issue tickets through to resolution, documenting resolutions in a knowledge base, and working with application and system owners or supporters to identify advanced solutions. Responsibilities also include supporting the user support tools. Together, the HPC-Help Team members maintain issue tracking and knowledge management tools, an HPC training room, an HPC web portal, and a social media-enabled event announcement system. Team members are also responsible for helping to create the support structure and associated processes that will define their work, utilizing ITIL principles.
A recent successful customer service role
•Knowledge/experience with high performance computing user environments, such as programming models, tools, applications, etc…
•Linux/Unix system administrator experience
•An active Q clearance
•Experience with Gitlab, Matter most, or HTML, CSS,Joomla, and Ruby on Rails
•Knowledge of ITIL and ITIL-based user support tools
•Windows and/or Macintosh system administration experience
•Bachelor’s degree or equivalent experience in computer science, computer engineering, or related discipline
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