Employment Type: Full-Time
Industry: Information Technology
The OL's team has responsibility to maintain the environments, including traditional IT, change control, smoke testing and validations, and maintaining administrative access to the platform. There is constant application development and change to the platform. bull The team consists of onshore and offshore members, the OL's role is to manage this team and drive continuous improvement. bull Work closely with the Development Team and particularly the ProgramProject Managers to be aware of new development and fixes, and how that will affect the various environments. bull Conduct a daily standup with the team and associated members of the team from other departments. bull Attend multiple team calls i.e. o Problem management calls o Change management calls o Program Manager's project-related calls Drive major incident resolution and follow-up, determining the root cause and taking action to avoid these Drive quality Delivers high-quality products and exceptional service that provide value and exceed client expectations Apply a strategic perspective Uses diverse sets of inputs to develop a broad perspective on business and people issues. Build collaborative relationships Connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth. Make sound decisions Exercises sound ethical and business judgment when making decisions. bull Experienced in ITIL pillars, i.e. Operational Support, Planning, Releasecontrolvalidation, Service Agreements bull Should have a wide infrastructure background, i.e. WindowsWindows application stack, experience with data centers, servers, and application support bull Experience with monitoring tools, networking tools, Azure, AWS, VMware bull Highly experienced in o working in team situations, involving critical situations o asking the right questions o holding people and vendors accountable o Influencing members of other teams not in a direct reporting line. bull Capable of managing a high daily workload bull Knowledgeexperience with SOC 2 audits and compliance is a plus
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